Velocity Sexual Wellness and Aesthetics Clinics (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information and protected health information (PHI) in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (the “Site”), interact with our services, schedule appointments, complete intake forms, or engage with our clinic through Boulevard software or other platforms. By using our Site or services, you consent to the practices described in this policy.

 

Information We Collect

We collect personal information such as your name, contact details, date of birth, insurance information (if applicable), and demographic data through online forms, appointment bookings, and communications. As a healthcare provider offering sexual wellness and aesthetic treatments, we also collect PHI, including medical history, treatment details, photographs (with consent), health concerns, and other sensitive information necessary for diagnosis, treatment, payment, and healthcare operations. This information may be collected via HIPAA-compliant forms and charting features provided through Boulevard software. We do not collect information from children under 18 without appropriate parental consent.

 

How We Use Your Information

We use your personal information and PHI to provide and improve our services, including scheduling appointments, delivering personalized treatments, communicating reminders and follow-ups, processing payments, verifying insurance, and maintaining accurate medical records. We may use de-identified data for internal analytics, quality improvement, and compliance purposes. We do not sell your personal information or PHI to third parties for marketing purposes unrelated to our services.

 

How We Share Your Information

We may disclose your PHI as permitted or required by HIPAA, including: to other healthcare providers for treatment coordination; to health plans or insurers for payment; for healthcare operations such as quality assessment and compliance; to business associates (including Boulevard as a HIPAA-covered vendor under our Business Associate Agreement) who provide services like scheduling, secure messaging, and electronic records management under strict confidentiality obligations; and as required by law (e.g., public health reporting, court orders). We obtain your written authorization before using or disclosing PHI for most marketing or non-treatment purposes. Disclosures are limited to the minimum necessary.

 

Security of Your Information

We implement administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure, in alignment with HIPAA Security Rule requirements. Boulevard’s platform provides field-level encryption, access controls, audit logs, and other HIPAA-compliant features that support our efforts. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Your Rights

Under HIPAA, you have the right to: access and obtain copies of your PHI (with limited exceptions); request amendments to your records; receive an accounting of disclosures; request restrictions on certain uses and disclosures; receive confidential communications; and file a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. To exercise these rights, contact our Privacy Officer at the information below. We will respond in accordance with applicable law and within required timeframes.

 

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our Site with the revised “Last Updated” date. We encourage you to review it regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

 

Contact Us

If you have questions about this Privacy Policy, your privacy rights, or our practices, please contact our Privacy Officer:

Velocity Sexual Wellness and Aesthetics Clinics

5512 114th  Lubbock, TX 79424

Email: Michael@velocitywellness.com

Phone: 806-224-240

 

This policy is intended to satisfy general website privacy disclosure requirements and support HIPAA compliance when using Boulevard software. It does not replace your Notice of Privacy Practices, which provides more detailed information about your rights and our uses/disclosures of PHI and is provided to you at or before your first visit. For the most current version, please visit our website at https://www.velocitylbk.com